DaaS (Desktop as a Service) comparison & reviews

Summary
Rank
4th 4th 5th
Score
0%
0%
User Reviews
Question?
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Analysis expand Rory Monaghan
 		Rory Monaghan
 		by Ajay Walia
Select All
General expand
0%
0%
0%
  • Fully Supported
  • Limitation
  • Not Supported
  • Information Only
Pros
  • + Open Architecture
  • + Widely accepted protocol
  • + Flexible Use Cases
  • + Extensive Partner Eco-system
  • + Offers turn-key solution for moving to any cloud
  • + Multi-cloud support with a lot of automation capabilities buil-in making it simple
  • + Straight forward pricing and you can start small and grow as you wish making it affordable for most unlike some other solutions
  • + 1) Windows 10 Multi session 2) three free years of extended security updates for Windows 7 3) Bundled Licenses, Integration with existing tools like AAD,Office,FSLogix and Azure
Cons
  • - Lacks REST API support
  • - Orchestration is comparatively limited
  • - Still catching up on Cloud native features adoption
  • - No on-premises ‘Workers’ supported
  • - No MDM Workspace Features
  • - No built in application layering or virtualization product
  • - 1) 1st iteration of product Yet to prove in Enterprise grade real world implementations 2) Whole management and provisioning interface has basic functionality many tasks are only possible via Powershell 3) License does not include Azure resource consumption cost
  Content  
  •  
Content Creator
WhatMatrix - Ajay Walia
WhatMatrix - Rory Monaghan
WhatMatrix - Ajay Walia
  Vendor  
  •  
Vendor Overview
With over 20 years experience, nobody has been doing Desktop as a Service for as long as CloudJumper. CloudJumper provides simple automated setup to help you move to the cloud and also automated actions to help continue to manage and support a health environment. CloudJumper were announced as a key partner in Windows Virtual Desktop and provide the simplest solution for starting with Azure, which in future will likely also provide the simplest solution for starting with WVD and maintaining it.
  •  
Vendor Overview
Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. We help customers reimagine the future of work by providing the most comprehensive secure digital workspace that unifies the apps, data and services people need to be productive, and simplifies IT’s ability to adopt and manage complex cloud environments. With 2017 annual revenue of $2.82 billion, Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.
With over 20 years experience, nobody has been doing Desktop as a Service for as long as CloudJumper. CloudJumper provides simple automated setup to help you move to the cloud and also automated actions to help continue to manage and support a health environment. CloudJumper were announced as a key partner in Windows Virtual Desktop and provide the simplest solution for starting with Azure, which in future will likely also provide the simplest solution for starting with WVD and maintaining it.
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services
  Product  
  •  
Product Overview
Citrix Cloud is a platform that hosts and administers Citrix services. It connects to your resources through the Citrix Cloud Connector on any cloud or infrastructure you choose (on-premises, public cloud, private cloud, or hybrid cloud). It allows you to create, manage, and deploy workspaces with apps and data to your end-users from a single console.
Manage users, virtual machines and applications from a single management pane. Complete with the ability to restrict what users can access keeping your environment secure.
Windows Virtual Desktop is a desktop and app virtualization service that runs on the cloud.
  History  
  •  
Cloud Native
Redesigned for Cloud
Born in Cloud
Born in Cloud
  Reach  
  •  
Market Presence
Global across Verticals
NEW
Global across regions
Global across regions
Cloud Architecture expand
0%
0%
0%
  Deployment Options  
  •  
Cloud
Citrix Virtual Apps & Desktops Essentials on Azure
Available
WVD Service Hosted on Azure
  •  
Hybrid
Citrix Cloud
Available
All Cloud no On Prem availibility
  Cloud Worker hosting platforms  
  •  
Azure Government
Yes
Yes
No
  •  
AWS GovCloud
Yes
No
No
  •  
Azure public IaaS
Yes
Yes
Yes
  •  
AWS public IaaS
Yes
Yes
No
  •  
GCP public IaaS
Yes
Yes
No
  •  
Any other public IaaS
Oracle cloud, IBM Bluemix(Softlayer)
VMware Cloud on AWS
No
  On-Premise Worker hosting platforms  
  •  
Integration with Microsoft Hyper-v
Yes
Yes
No
  •  
Integration with Citrix Hypervisor (formerly Xenserver)
Yes
No
No
  •  
Integration with VMware vSphere
Yes
Yes
No
  •  
Integration with Nutanix AHV
Yes
No
No
  •  
Integration with any other HCI/Hypervisor
Yes
No
No
  Geographic Availability  
  •  
Control Plane locations
Americas, European Union, Asia Pacific & Japan
Yes
Global across regions
Enterprise Integration expand
0%
0%
0%
  Network Integration  
  •  
VPN connection
Yes
Yes
Yes
  •  
Trunked Connection
Yes
Yes
Yes
  •  
Virtual Network Peering
Yes
Yes
Yes
  SaaS application Integration  
  •  
Pre-integrated SaaS catalog
Yes
Yes
No
  Enterprise Services Co-hosting  
  •  
Utility Server hosting
Yes
Yes
Yes
  Enterprise File Services integration  
  •  
Windows File Services integration
Yes
Yes
Yes
  •  
Native integration with Cloud Storage - Box
No
No
No
  •  
Native integration with Cloud Storage – DropBox
No
No
No
  •  
Native integration with Cloud Storage – gDrive
No
No
No
  •  
Native integration with Cloud Storage – OneDrive
No
Yes
Yes
  •  
Native integration with Cloud Storage – Citrix Content Collaboration Service
Yes
No
No
  Enterprise File Services  
  •  
Native integration with any other Cloud Storage
None
Yes
No
  Enterprise Policy Management Framework Integration  
  •  
GPO/GPP support
Yes
Yes
Yes
  ITSM Integration  
  •  
Integration with ITSM tool
Yes
Yes
No
Service Features expand
0%
0%
0%
  Capacity Management  
  •  
Auto scaling
No
Yes
Yes
  •  
Auto shutdown
Yes
Yes
Yes
  •  
Auto decommission
No
Yes
Yes
  •  
REST API to setup capacity management
No
Yes
No
  •  
Capacity management setup from GUI
Yes
Yes
No
  •  
GUI to setup instances based on schedule(s)
No
Yes
No
  Business Continuity  
  •  
Upgrades and Updates
Yes
Yes
Yes
  •  
Disaster Recovery
Yes
Yes
Yes
  •  
Data Backup/Restore
Needs configuration
Yes
No
  Bundled Offerings  
  •  
Compute Tiers flexibility
Flexible
Flexible
Yes
  Instance Types  
  •  
Instance type supported in Azure
Any
Any
Yes
  •  
Instance type supported in AWS
Any
Any
No
  •  
Bare metal Instances supported?
Yes
No
No
Guest OS Support expand
0%
0%
0%
  Windows Client OS  
  •  
Microsoft Windows 10
1607 and newer
Yes
Yes
  •  
Microsoft Windows 8 /8.1
Yes
Yes
No
  •  
Microsoft Windows 7
Yes
Yes
Yes
  Windows Server OS  
  •  
Microsoft Windows Server 2016
Yes
Yes
Yes
  •  
Microsoft Windows Server 2012/2012R2
Yes
Yes
Yes
  •  
Microsoft Windows 2019
Yes
No
Yes
  Linux OS  
  •  
Red Hat Enterprise Linux
Yes
No
No
  •  
Linux Ubuntu
Yes
No
No
  •  
SUSE Linux Enterprise
Yes
No
No
  •  
Linux CentOS
Yes
No
No
End-point Support expand
0%
0%
0%
  Fat OS platforms  
  •  
Native Client for Windows 7/8/10 (version)
Yes
Yes
Yes
  •  
Native Client for Mac OSX (version)
Yes
Yes
Yes
  •  
Native Client for Linux (version)
Yes
Browser Based
Yes
  Mobile OS platforms  
  •  
Native Client for Android (version)
Yes
Yes
Yes
  •  
Native Client for iOS (version)
Yes
Yes
Yes
  •  
Native Client for ChromeOS (version)
Yes
Browser Based
Yes
  Thin OS platforms  
  •  
Zero Client Support (Dell/HP/IGEL)
Yes
Yes
Yes
  •  
Thin Client Support (Dell/HP/IGEL)
Yes
No
Yes
  •  
Raspberry Pi Support (version)
Yes
No
No
  Browser platforms  
  •  
Internet Explorer
Yes
Yes
Yes
  •  
Microsoft Edge
Yes
Yes
Yes
  •  
Mozilla Firefox
Yes
Yes
Yes
  •  
Google Chrome
Yes
Yes
Yes
  •  
Safari
Yes
Yes
Yes
Service Protocol expand
0%
0%
0%
  Native Protocol  
  •  
Basic Remoting Protocol name
ICA
Yes
RDP 8.0
  •  
HD Protocol name
HDX
Yes
RemoteFX
  Browser Protocol  
  •  
Browser Protocol name
ICA
Yes
HTML5
  TCP/UDP support  
  •  
TCP support on Native clients
Yes
Yes
Yes
  •  
TCP support on HTML5 Browser clients
Yes
Yes
Yes
  •  
UDP support on Native clients
Yes
Yes
No
  •  
UDP support on HTML5 Browser clients
No
No
No
  Encoding  
  •  
Support H.264
Yes
Yes
Yes
  •  
Support H.265
Yes
No
No
  •  
Use NVENC
Yes
No
No
  Advanced features  
  •  
QoS within Protocol
Yes
Yes
No
  •  
Build to lossless
Yes
Yes
Yes
  •  
3D support
Yes
No
Yes
  •  
Support grayscale only
Yes
No
Yes
  •  
Watermarking included into protocol
Yes
Yes
Yes
  •  
Protocol automatically adapts based on network conditions
Yes
Yes
Yes
  •  
Connection Resiliency
Yes
Yes
Yes
  Browser Experience  
  •  
GPU support
Yes
Yes
Yes
  •  
Multi-monitor support
Yes
Yes
Yes
  •  
Resolution
Yes
4K
About 3840 × 2160 px (4K)
  Multimedia Redirection support  
  •  
HTML5 video support
Yes
No
Yes
  •  
Windows Media Redirection
Yes
No
With Remote FX
  Multimedia support  
  •  
Server-side rendering multimedia delivery
Yes
No
With Remote FX
  Bandwidth/resource management  
  •  
Ability to prioritize Printing, client drives, USB, Audio, Video Traffic/ Bandwidth
Yes
Yes
With Remote FX
  •  
Supports multistream UDP/TCP
Yes
No
No
Authentication expand
0%
0%
0%
  3rd Party IDP support  
  •  
Native support for AzureAD
Yes
Yes
Yes
  •  
Native support for Ping Identity
Yes
No
No
  •  
Native support for OKTA
Yes
No
No
  •  
Native support for Google Auth
Yes
No
No
  •  
Native support for VMware Identity Manager
Partially Available
No
No
  •  
Support oAuth based Identity Providers
Yes
No
No
  •  
Support SAML based Identity Providers
Yes
Yes
Yes
  Commercial Identity support  
  •  
Non Commercial Identity support
No
No
No
  Directory Services support  
  •  
Native support for Directory Services
Yes
Yes
Yes
  Cloud Directory  
  •  
Offers Cloud directory services
No
Yes
Yes
  Contextual Access Policies  
  •  
Restrict access/Functionality based on time/location/device
Yes
Yes
Yes
  Role Based Access  
  •  
Granular control
Yes
Yes
Yes
Image Lifecycle Management expand
0%
0%
0%
  Image Preparation  
  •  
Ability to customize base/golden Image
Yes
Yes
Yes
  •  
Ability to Import Enterprise Image
Yes
Yes
Yes
  Update Management  
  •  
Application/Desktop remoting agent update
Yes
Yes
Yes
  •  
Compliance updates
Customer Managed
Customer Managed
Partially Available
  •  
Shadow pool
Yes
Yes
No
  •  
Backup/Restore/Rollback options
Yes
Yes
No
User Interface expand
0%
0%
0%
  Unified Console  
  •  
Unified Workplace for App, Desktops, SaaS, Mobile
Yes
Yes
Yes
  Categorization  
  •  
Application grouping
Yes
Yes
No
  Alerts & Notifications  
  •  
Maintenance Alerts
Yes
Yes
Yes
  •  
Notifications about upgrades
Yes
Yes
Yes
  Website Experience  
  •  
Survey invitations
No
Yes
No
  •  
Customize web interface
Yes
Yes
No
  •  
Custom logout Redirect
Yes
No
By Script you could send an e-mail
Service Offerings expand
0%
0%
0%
  Options  
  •  
Stateful
Yes
Yes
Yes
  •  
Stateless
Yes
Yes
Yes
  Use Cases  
  •  
Remote Windows Desktop Experience
Yes
Yes
Yes
  •  
Remote Windows Application Experience
Yes
Yes
Yes
  •  
Remote Windows Server based VDI Experience
Yes
Yes
No
  •  
Remote Linux Desktop Experience
Yes
No
No
  •  
Secure Browser
Yes
No
Yes
  •  
Launch applications via Web interface
Yes
Yes
Yes
  •  
Launch applications as embedded app in Web Interface
Partially Available
Yes
Yes
  •  
Integrate services/webapps in web interface
Yes
Yes
No
  •  
Publish Content
Yes
Yes
Yes
  •  
Support Outlook 2016 cached mode
Yes
Yes
Yes
  •  
Support Windows Search
Yes
Yes
Yes
Data & End-user experience expand
0%
0%
0%
  User Profile  
  •  
Built-in User Profile Management
Yes
Yes
No
  •  
Selective Profile management
Yes
Yes
Yes with FSLogix
  •  
Ability to clear “user profile data”
Yes
Yes
Yes with FSLogix
  •  
Profile restore options
No
Yes
Yes with FSLogix
  •  
User Profile sync with FAT Client scenario
Yes
Yes
Yes with FSLogix
  •  
Integration with third-party profile solutions
Yes
Yes
Yes
  •  
User profile can be containerized
Yes
Yes
Yes with FSLogix
  •  
Option to store Archive of profiles
No
Yes
Yes
  Redirection  
  •  
Open local file-types using Remote apps
Yes
No
No
  •  
Generic USB Redirection
Yes
Yes
Yes
  •  
Supported type of Ports
Yes
Yes
Yes
  Real-Time Audio-Video (RTAV)  
  •  
Webcam support
Yes
Yes
Yes
  •  
Speaker & Microphone support
Yes
Yes
Yes
  •  
Unified Communication Hairpinning effect
Yes
No
Yes
  •  
Microsoft SFB & Teams
Yes
Yes
Yes
  Display  
  •  
Multi-monitor support
Yes
Yes
Yes
  •  
Dual-monitor support
Yes
Yes
Yes
  •  
4K monitor support
Yes
Yes
Yes
  Uncommon Input Devices  
  •  
3D Space mouse
Yes
No
Yes
  •  
Pen/stylus
Yes
Yes
Yes
  Touch Support  
  •  
Touch Screen support
Yes
Yes
Yes
  •  
Touch optimization
Yes
No
No
  •  
Gesture Support
Yes
Yes
Yes
  Data Access  
  •  
Clipboard Access
Yes
Yes
Yes
  •  
Ability to upload/download files from native client
Yes
Yes
Yes
  •  
Ability to upload/download files from browser
Yes
Yes
Yes
  Miscellaneous  
  •  
Show ‘tips’ at session start
Yes
Yes
No
  •  
Client time zone Redirection
Yes
Yes
Yes
  •  
Native integration into Chromebook system Tray
Yes
Yes
No
  Feedback  
  •  
End user is able to provide feedback
No
No
No
  Performance Indicators  
  •  
Connection check page build-in web interface (check supported client, different datacentres, network bandwidth, latency)
No
Yes
No
  •  
Display network conditions (bandwidth)
Yes
no
No
  •  
Display network conditions (latency)
Yes
no
No
  •  
Display network conditions (distance)
Yes
no
No
  •  
Display session time
Yes
no
No
  •  
Check system availability
No
Yes
No
  •  
Display advanced session stats
Yes
Yes
No
  Self-Service capabilities  
  •  
Application Provisioning
Yes
No
No
  •  
Upgrade/Downgrade Compute power
No
Yes
Yes
  •  
Allow users to reboot their Instances
Yes
Yes
No
  •  
Users able to reset their desktop
Partially Available
Yes
No
  •  
User able to Install Applications
Yes
Yes
Yes
Administration expand
0%
0%
0%
  Ease of Config  
  •  
Deployment Complexity
Fairly easy & Quick
Fairly easy & Quick
Not Complex
  Role Based Access  
  •  
Delegation of control
Yes
Yes
Yes
  •  
Access to multiple tenants via ‘SuperAdmin’
No
Yes
Yes
  Visibility  
  •  
Analytics across multiple tenants
No
Yes
Yes
  •  
Update Management
Yes
Yes
Yes
  Portability  
  •  
Copy master image across multiple tenants
No
Yes
Yes
  •  
Copy tenant policy configuration across multiple tenants
No
Yes
No
  Publishing  
  •  
Automatic detection of new installed applications to easy onboard these apps
Yes
Yes
No
  Auditing  
  •  
Auditing and security logging of admin actions
Yes
Yes
Yes
  Troubleshooting Tools  
  •  
Diagnostic tools
Yes
Yes
No
  •  
Remote Support
Yes
Yes
Yes
  Log Availability  
  •  
Syslog integration
Yes
No
Yes via Log Analytics
  •  
Historical data is available via GUI
Yes
Yes
Yes via Log Analytics
  •  
History of logs
Yes
Yes
Yes via Log Analytics
  Reporting  
  •  
Pre-defined and Customizable Reports
Yes
Yes
Custom Only via Log Analytics
  •  
Real-time Alerting
Yes
Yes
Yes
  •  
Web based Reporting
Yes
Yes
Yes
  Scripting  
  •  
Scripting support and command-line interface
Yes
Yes
Yes
  •  
SDKs
Yes
Yes
No
  Automation  
  •  
User Provisioning
Yes
Yes
Yes
Security & Compliance expand
0%
0%
0%
  Data Protection  
  •  
Encryption Standards
Yes
Yes
Yes
  Compliance Standard  
  •  
SOC2
Yes
Yes
Yes
  •  
FEDRAMP / FEDRAMP Ready
Yes
No
Yes
  •  
GDPR
Yes
No
Yes
  •  
PCI
Yes
Yes
Yes
  •  
HIPAA
Yes
Yes
Yes
Monitoring & Analytics expand
0%
0%
0%
  Application/Desktop Instance Monitoring  
  •  
Availability
Yes
Yes
Yes
  •  
Performance
No
Yes
Yes
  Service  
  •  
Metrices available for QOS
Partially Available
Yes
No
  User Experience Monitoring  
  •  
Session Performance
Yes
No
Custom via Log Analytics
  •  
Application level monitoring
Yes
Yes
No
  •  
Productive time
No
No
No
  Usage Analytics  
  •  
License Usage (hourly/daily/monthly/yearly)
Yes
Yes
Custom via Powershell
  •  
Sessions (hourly/daily/monthly/yearly)
Yes
Yes
Yes
  •  
Peak usage & Peak time analysis
Yes
Yes
Yes
  •  
Cost Control Recommendations
No
Yes
No
  •  
Region based analysis
Yes
No
Yes
  •  
Usage analysis
Yes
Yes
Yes
  Risk Analytics  
  •  
Abnormal behaviour detection
Yes
No
No
Support expand
0%
0%
0%
  Service Level  
  •  
SLA
0.995
Yes
99.5
  •  
Service credits
Not Applicable to Control Plane but can be done via Cloud provider chargeback mechanism for Workers.
No
No
  Support  
  •  
Availability hours & Level
24/7/365
Yes
24x7
  •  
Languages supported
5 Languages. Click for more details
No
Multi Lingual
  •  
Support capabilities offered
https://www.citrix.co.in/support/citrix-customer-success-services/
Yes
Yes
  •  
Migration toolset
Yes
Yes
No
  Documentation  
  •  
Support forum
https://discussions.citrix.com/
No
Yes
  •  
Developer Network
https://developer.cloud.com/
No
No
  •  
Knowledge Base
https://support.citrix.com/
Yes
Yes
  •  
Reference Architecture, Support documentation, Best Practice Guidance
https://docs.citrix.com/en-us/citrix-cloud/overview/architecture.html
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops-service/citrix-virtual-apps-and-desktops-service.pdf

https://www.citrix.com/blogs/2018/03/26/citrix-workloads-on-different-clouds-ctp-best-practices-for-a-successful-deployment/
Yes
Yes
License & Billing expand
0%
0%
0%
  Full Solution Licensing [Control Plane (PaaS) + Workers (VMs)]  
  •  
Concurrent user subscription
SKU for Trade-up customers only
N/A
No
  •  
Named user subscription
Yes
N/A
Yes
  •  
Any minimum commitment
Minimum 25 users with minimum 1 year term-based subscription
N/A
No minimum needed
  Control Plane (PaaS) only  
  •  
Named user subscription
Yes
Yes
Yes
  •  
Any minimum commitment
Minimum 25 users with minimum 1 year term-based subscription
No
No minimum needed
  BYOL  
  •  
BYO-Azure subscription
Minimum 25 users with minimum 1 year term-based subscription
Yes
Yes
  •  
BYO-AWS subscription
Yes
Yes
No
  •  
Use vendor – Azure CSP subscription
Yes
No
Yes
  •  
Use vendor – AWS CSP subscription
No
No
No
  •  
BYO-RDS CAL
Yes
Yes
Only for Windows 2008R2/2012R2/2016/2019
  •  
BYO-EA (for vDesktops)
Yes
Yes
Yes
  •  
Use vendor – RDS SAL CSP
Yes
Yes
Only for Windows 2008R2/2012R2/2016/2019
  Metering models  
  •  
Full Stack Metered usage subscription model
No, doesnt meter usage of IaaS components
N/A
Yes
  •  
Control plane Metered usage subscription model
No, doesnt meter usage of IaaS components
N/A
Yes
  Metering  
  •  
Metering parameter
Per user/month
N/A
All
  •  
Services measurement
License usage only
Yes
Yes
  Miscellaneous  
  •  
Crediting system
No
N/A
No
  Pricing  
  •  
Control plane + Worker Pricing
TCO - https://www.citrix.com/blogs/2017/09/25/xenapp-essentials-delivering-apps-from-the-cloud-whats-the-total-cost-of-ownership/
Subscriptions : https://www.citrix.com/products/citrix-workspace/
Citrix Virtual App and Desktop service - https://www.citrix.co.in/global-partners/microsoft/windows-10-azure.html)
Yes
https://azure.microsoft.com/en-au/pricing/calculator/?service=virtual-desktop#virtual-desktop4f3e3aec-e445-40c4-aa0c-9076bffe4742

Matrix Score

  •  
  •  
  • CloudJumper
  • CloudJumper
  • Microsoft
  •  
  • 4 th
  • 4 th
  • 5 th
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