DaaS (Desktop as a Service) comparison & reviews

Summary
Rank
4th 3rd 5th
Score
0%
0%
User Reviews
Question?
Not Enabled Not Enabled Not Enabled
Analysis expand Rory Monaghan
 		by Ajay Walia by Ajay Walia
Select All
General expand
0%
0%
0%
  • Fully Supported
  • Limitation
  • Not Supported
  • Information Only
Pros
  • + Offers turn-key solution for moving to any cloud
  • + Multi-cloud support with a lot of automation capabilities buil-in making it simple
  • + Straight forward pricing and you can start small and grow as you wish making it affordable for most unlike some other solutions
  • + End User Computing made Simple
  • + Designed for Multi-Cloud, Multi-tenancy, Simplicity –
  • + Very rich user experience with HTML5/browser access
  • + Strong integration with various public cloud platform, identity providers, native cloud storage integration
  • + 1) Windows 10 Multi session 2) three free years of extended security updates for Windows 7 3) Bundled Licenses, Integration with existing tools like AAD,Office,FSLogix and Azure
Cons
  • - No on-premises ‘Workers’ supported
  • - No MDM Workspace Features
  • - No built in application layering or virtualization product
  • - Limited Unified Communications w/ USB webcam support
  • - No Multi-user / Multi-session capabilities
  • - General/Cons – ADD ‘No Generic USB redirection
  • - 1) 1st iteration of product Yet to prove in Enterprise grade real world implementations 2) Whole management and provisioning interface has basic functionality many tasks are only possible via Powershell 3) License does not include Azure resource consumption cost
  Content  
  •  
Content Creator
WhatMatrix - Rory Monaghan
WhatMatrix - Karan Chawla
WhatMatrix - Ajay Walia
  Vendor  
  •  
Vendor Overview
With over 20 years experience, nobody has been doing Desktop as a Service for as long as CloudJumper. CloudJumper provides simple automated setup to help you move to the cloud and also automated actions to help continue to manage and support a health environment. CloudJumper were announced as a key partner in Windows Virtual Desktop and provide the simplest solution for starting with Azure, which in future will likely also provide the simplest solution for starting with WVD and maintaining it.
Frame was named a Gartner Cool Vendor in Endpoint Computing and it is the only multi-cloud Windows workspace service running at a global scale, with 4380 employees reaching 11.5 K users in over than 200 countries.
  •  
Vendor Overview
With over 20 years experience, nobody has been doing Desktop as a Service for as long as CloudJumper. CloudJumper provides simple automated setup to help you move to the cloud and also automated actions to help continue to manage and support a health environment. CloudJumper were announced as a key partner in Windows Virtual Desktop and provide the simplest solution for starting with Azure, which in future will likely also provide the simplest solution for starting with WVD and maintaining it.
Frame was named a Gartner Cool Vendor in Endpoint Computing and it is the only multi-cloud Windows workspace service running at a global scale, 15,880 total customers – NPS score of 90 on 6-year average – 6100 Nutanix employees
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services
  Product  
  •  
Product Overview
Manage users, virtual machines and applications from a single management pane. Complete with the ability to restrict what users can access keeping your environment secure.
Manage users, publish and scale applications from a single online dashboard, and distribute tools to everyone, instantly.

Rich features allow even the most sophisticated workflows to move to the cloud: run globally in Azure and AWS locations; connect to your on-prem datacentre using a built-in hardware VPN; schedule backups and much more. Best of all you can set up a full PoC in minutes instead of months.
Windows Virtual Desktop is a desktop and app virtualization service that runs on the cloud.
  History  
  •  
Cloud Native
Born in Cloud
Born in Cloud
Born in Cloud
  Reach  
  •  
Market Presence
Global across regions
Global across regions
Global across regions
Cloud Architecture expand
0%
0%
0%
  Deployment Options  
  •  
Cloud
Available
Available
WVD Service Hosted on Azure
  •  
Hybrid
Available
Available
All Cloud no On Prem availibility
  Cloud Worker hosting platforms  
  •  
Azure Government
Yes
Yes
No
  •  
AWS GovCloud
No
Yes
No
  •  
Azure public IaaS
Yes
Yes
Yes
  •  
AWS public IaaS
Yes
Yes
No
  •  
GCP public IaaS
Yes
Yes
No
  •  
Any other public IaaS
VMware Cloud on AWS
No
No
  On-Premise Worker hosting platforms  
  •  
Integration with Microsoft Hyper-v
Yes
No
No
  •  
Integration with Citrix Hypervisor (formerly Xenserver)
No
No
No
  •  
Integration with VMware vSphere
Yes
No
No
  •  
Integration with Nutanix AHV
No
Yes
No
  •  
Integration with any other HCI/Hypervisor
No
No
No
  Geographic Availability  
  •  
Control Plane locations
Yes
US
Global across regions
Enterprise Integration expand
0%
0%
0%
  Network Integration  
  •  
VPN connection
Yes
Yes
Yes
  •  
Trunked Connection
Yes
Yes
Yes
  •  
Virtual Network Peering
Yes
Yes
Yes
  SaaS application Integration  
  •  
Pre-integrated SaaS catalog
Yes
Not available
No
  Enterprise Services Co-hosting  
  •  
Utility Server hosting
Yes
Yes
Yes
  Enterprise File Services integration  
  •  
Windows File Services integration
Yes
Yes
Yes
  •  
Native integration with Cloud Storage - Box
No
Yes
No
  •  
Native integration with Cloud Storage – DropBox
No
Yes
No
  •  
Native integration with Cloud Storage – gDrive
No
Yes
No
  •  
Native integration with Cloud Storage – OneDrive
Yes
Yes
Yes
  •  
Native integration with Cloud Storage – Citrix Content Collaboration Service
No
No
No
  Enterprise File Services  
  •  
Native integration with any other Cloud Storage
Yes
Yes
No
  Enterprise Policy Management Framework Integration  
  •  
GPO/GPP support
Yes
Yes
Yes
  ITSM Integration  
  •  
Integration with ITSM tool
Yes
Yes
No
Service Features expand
0%
0%
0%
  Capacity Management  
  •  
Auto scaling
Yes
Yes
Yes
  •  
Auto shutdown
Yes
Yes
Yes
  •  
Auto decommission
Yes
Yes
Yes
  •  
REST API to setup capacity management
Yes
Yes
No
  •  
Capacity management setup from GUI
Yes
Yes
No
  •  
GUI to setup instances based on schedule(s)
Yes
Yes
No
  Business Continuity  
  •  
Upgrades and Updates
Yes
Yes
Yes
  •  
Disaster Recovery
Yes
Yes
Yes
  •  
Data Backup/Restore
Yes
Yes
No
  Bundled Offerings  
  •  
Compute Tiers flexibility
Flexible
Flexible
Yes
  Instance Types  
  •  
Instance type supported in Azure
Any
Any
Yes
  •  
Instance type supported in AWS
Any
Any & default options recommended
No
  •  
Bare metal Instances supported?
No
No
No
Guest OS Support expand
0%
0%
0%
  Windows Client OS  
  •  
Microsoft Windows 10
Yes
Yes
Yes
  •  
Microsoft Windows 8 /8.1
Yes
No
No
  •  
Microsoft Windows 7
Yes
No
Yes
  Windows Server OS  
  •  
Microsoft Windows Server 2016
Yes
Yes
Yes
  •  
Microsoft Windows Server 2012/2012R2
Yes
Yes
Yes
  •  
Microsoft Windows 2019
No
Yes
Yes
  Linux OS  
  •  
Red Hat Enterprise Linux
No
No
No
  •  
Linux Ubuntu
No
Yes
No
  •  
SUSE Linux Enterprise
No
No
No
  •  
Linux CentOS
No
Yes
No
End-point Support expand
0%
0%
0%
  Fat OS platforms  
  •  
Native Client for Windows 7/8/10 (version)
Yes
Yes
Yes
  •  
Native Client for Mac OSX (version)
Yes
Yes
Yes
  •  
Native Client for Linux (version)
Browser Based
Yes
Yes
  Mobile OS platforms  
  •  
Native Client for Android (version)
Yes
No
Yes
  •  
Native Client for iOS (version)
Yes
No
Yes
  •  
Native Client for ChromeOS (version)
Browser Based
No
Yes
  Thin OS platforms  
  •  
Zero Client Support (Dell/HP/IGEL)
Yes
No
Yes
  •  
Thin Client Support (Dell/HP/IGEL)
No
Yes
Yes
  •  
Raspberry Pi Support (version)
No
No
No
  Browser platforms  
  •  
Internet Explorer
Yes
Yes
Yes
  •  
Microsoft Edge
Yes
Yes
Yes
  •  
Mozilla Firefox
Yes
Yes
Yes
  •  
Google Chrome
Yes
Yes
Yes
  •  
Safari
Yes
Yes
Yes
Service Protocol expand
0%
0%
0%
  Native Protocol  
  •  
Basic Remoting Protocol name
Yes
Frame Remoting Protocol
RDP 8.0
  •  
HD Protocol name
Yes
Frame Remoting Protocol
RemoteFX
  Browser Protocol  
  •  
Browser Protocol name
Yes
Frame Remoting Protocol
HTML5
  TCP/UDP support  
  •  
TCP support on Native clients
Yes
Yes
Yes
  •  
TCP support on HTML5 Browser clients
Yes
Yes
Yes
  •  
UDP support on Native clients
Yes
No
No
  •  
UDP support on HTML5 Browser clients
No
No
No
  Encoding  
  •  
Support H.264
Yes
Yes
Yes
  •  
Support H.265
No
No
No
  •  
Use NVENC
No
Yes
No
  Advanced features  
  •  
QoS within Protocol
Yes
Yes
No
  •  
Build to lossless
Yes
Yes
Yes
  •  
3D support
No
Yes
Yes
  •  
Support grayscale only
No
Yes
Yes
  •  
Watermarking included into protocol
Yes
No
Yes
  •  
Protocol automatically adapts based on network conditions
Yes
Yes
Yes
  •  
Connection Resiliency
Yes
Yes
Yes
  Browser Experience  
  •  
GPU support
Yes
Yes
Yes
  •  
Multi-monitor support
Yes
Yes
Yes
  •  
Resolution
4K
4K
About 3840 × 2160 px (4K)
  Multimedia Redirection support  
  •  
HTML5 video support
No
No
Yes
  •  
Windows Media Redirection
No
No
With Remote FX
  Multimedia support  
  •  
Server-side rendering multimedia delivery
No
No
With Remote FX
  Bandwidth/resource management  
  •  
Ability to prioritize Printing, client drives, USB, Audio, Video Traffic/ Bandwidth
Yes
Yes
With Remote FX
  •  
Supports multistream UDP/TCP
No
No
No
Authentication expand
0%
0%
0%
  3rd Party IDP support  
  •  
Native support for AzureAD
Yes
Yes
Yes
  •  
Native support for Ping Identity
No
Yes
No
  •  
Native support for OKTA
No
Yes
No
  •  
Native support for Google Auth
No
Yes
No
  •  
Native support for VMware Identity Manager
No
No
No
  •  
Support oAuth based Identity Providers
No
Yes
No
  •  
Support SAML based Identity Providers
Yes
Yes
Yes
  Commercial Identity support  
  •  
Non Commercial Identity support
No
No
No
  Directory Services support  
  •  
Native support for Directory Services
Yes
Yes
Yes
  Cloud Directory  
  •  
Offers Cloud directory services
Yes
Yes
Yes
  Contextual Access Policies  
  •  
Restrict access/Functionality based on time/location/device
Yes
No
Yes
  Role Based Access  
  •  
Granular control
Yes
Yes
Yes
Image Lifecycle Management expand
0%
0%
0%
  Image Preparation  
  •  
Ability to customize base/golden Image
Yes
Yes
Yes
  •  
Ability to Import Enterprise Image
Yes
Yes
Yes
  Update Management  
  •  
Application/Desktop remoting agent update
Yes
Yes
Yes
  •  
Compliance updates
Customer Managed
Customer Managed
Partially Available
  •  
Shadow pool
Yes
Yes
No
  •  
Backup/Restore/Rollback options
Yes
Yes
No
User Interface expand
0%
0%
0%
  Unified Console  
  •  
Unified Workplace for App, Desktops, SaaS, Mobile
Yes
No
Yes
  Categorization  
  •  
Application grouping
Yes
Yes
No
  Alerts & Notifications  
  •  
Maintenance Alerts
Yes
No
Yes
  •  
Notifications about upgrades
Yes
Yes
Yes
  Website Experience  
  •  
Survey invitations
Yes
Yes
No
  •  
Customize web interface
Yes
Yes
No
  •  
Custom logout Redirect
No
Yes
By Script you could send an e-mail
Service Offerings expand
0%
0%
0%
  Options  
  •  
Stateful
Yes
Yes
Yes
  •  
Stateless
Yes
Yes
Yes
  Use Cases  
  •  
Remote Windows Desktop Experience
Yes
Partially Available
Yes
  •  
Remote Windows Application Experience
Yes
Partially Available
Yes
  •  
Remote Windows Server based VDI Experience
Yes
Yes
No
  •  
Remote Linux Desktop Experience
No
Yes
No
  •  
Secure Browser
No
Yes
Yes
  •  
Launch applications via Web interface
Yes
Yes
Yes
  •  
Launch applications as embedded app in Web Interface
Yes
Yes
Yes
  •  
Integrate services/webapps in web interface
Yes
Yes
No
  •  
Publish Content
Yes
No
Yes
  •  
Support Outlook 2016 cached mode
Yes
Yes
Yes
  •  
Support Windows Search
Yes
Yes
Yes
Data & End-user experience expand
0%
0%
0%
  User Profile  
  •  
Built-in User Profile Management
Yes
Yes
No
  •  
Selective Profile management
Yes
Yes
Yes with FSLogix
  •  
Ability to clear “user profile data”
Yes
Yes
Yes with FSLogix
  •  
Profile restore options
Yes
Yes
Yes with FSLogix
  •  
User Profile sync with FAT Client scenario
Yes
No
Yes with FSLogix
  •  
Integration with third-party profile solutions
Yes
Yes
Yes
  •  
User profile can be containerized
Yes
Yes
Yes with FSLogix
  •  
Option to store Archive of profiles
Yes
Yes
Yes
  Redirection  
  •  
Open local file-types using Remote apps
No
No
No
  •  
Generic USB Redirection
Yes
No
Yes
  •  
Supported type of Ports
Yes
No
Yes
  Real-Time Audio-Video (RTAV)  
  •  
Webcam support
Yes
No
Yes
  •  
Speaker & Microphone support
Yes
Yes
Yes
  •  
Unified Communication Hairpinning effect
No
No
Yes
  •  
Microsoft SFB & Teams
Yes
Yes
Yes
  Display  
  •  
Multi-monitor support
Yes
Yes
Yes
  •  
Dual-monitor support
Yes
Yes
Yes
  •  
4K monitor support
Yes
Yes
Yes
  Uncommon Input Devices  
  •  
3D Space mouse
No
Can utilize Relative mouse feature
Yes
  •  
Pen/stylus
Yes
Yes
Yes
  Touch Support  
  •  
Touch Screen support
Yes
Yes
Yes
  •  
Touch optimization
No
Yes
No
  •  
Gesture Support
Yes
Yes
Yes
  Data Access  
  •  
Clipboard Access
Yes
Yes
Yes
  •  
Ability to upload/download files from native client
Yes
Yes
Yes
  •  
Ability to upload/download files from browser
Yes
Yes
Yes
  Miscellaneous  
  •  
Show ‘tips’ at session start
Yes
Yes
No
  •  
Client time zone Redirection
Yes
No
Yes
  •  
Native integration into Chromebook system Tray
Yes
Yes
No
  Feedback  
  •  
End user is able to provide feedback
No
Yes
No
  Performance Indicators  
  •  
Connection check page build-in web interface (check supported client, different datacentres, network bandwidth, latency)
Yes
No
No
  •  
Display network conditions (bandwidth)
no
Yes
No
  •  
Display network conditions (latency)
no
Yes
No
  •  
Display network conditions (distance)
no
Yes
No
  •  
Display session time
no
Yes
No
  •  
Check system availability
Yes
Yes
No
  •  
Display advanced session stats
Yes
Yes
No
  Self-Service capabilities  
  •  
Application Provisioning
No
Yes
No
  •  
Upgrade/Downgrade Compute power
Yes
Yes
Yes
  •  
Allow users to reboot their Instances
Yes
Only Power-off possible
No
  •  
Users able to reset their desktop
Yes
Only Power-off possible
No
  •  
User able to Install Applications
Yes
Yes
Yes
Administration expand
0%
0%
0%
  Ease of Config  
  •  
Deployment Complexity
Fairly easy & Quick
Fairly easy & Quick
Not Complex
  Role Based Access  
  •  
Delegation of control
Yes
Yes
Yes
  •  
Access to multiple tenants via ‘SuperAdmin’
Yes
Yes
Yes
  Visibility  
  •  
Analytics across multiple tenants
Yes
Yes
Yes
  •  
Update Management
Yes
Yes
Yes
  Portability  
  •  
Copy master image across multiple tenants
Yes
Yes
Yes
  •  
Copy tenant policy configuration across multiple tenants
Yes
Yes
No
  Publishing  
  •  
Automatic detection of new installed applications to easy onboard these apps
Yes
Yes
No
  Auditing  
  •  
Auditing and security logging of admin actions
Yes
Yes
Yes
  Troubleshooting Tools  
  •  
Diagnostic tools
Yes
Yes
No
  •  
Remote Support
Yes
Yes
Yes
  Log Availability  
  •  
Syslog integration
No
No
Yes via Log Analytics
  •  
Historical data is available via GUI
Yes
Yes
Yes via Log Analytics
  •  
History of logs
Yes
Yes
Yes via Log Analytics
  Reporting  
  •  
Pre-defined and Customizable Reports
Yes
Yes
Custom Only via Log Analytics
  •  
Real-time Alerting
Yes
Yes
Yes
  •  
Web based Reporting
Yes
Yes
Yes
  Scripting  
  •  
Scripting support and command-line interface
Yes
Yes
Yes
  •  
SDKs
Yes
Yes
No
  Automation  
  •  
User Provisioning
Yes
Yes
Yes
Security & Compliance expand
0%
0%
0%
  Data Protection  
  •  
Encryption Standards
Yes
Yes
Yes
  Compliance Standard  
  •  
SOC2
Yes
Yes
Yes
  •  
FEDRAMP / FEDRAMP Ready
No
Yes
Yes
  •  
GDPR
No
Yes
Yes
  •  
PCI
Yes
Yes
Yes
  •  
HIPAA
Yes
Yes
Yes
Monitoring & Analytics expand
0%
0%
0%
  Application/Desktop Instance Monitoring  
  •  
Availability
Yes
Yes
Yes
  •  
Performance
Yes
Yes
Yes
  Service  
  •  
Metrices available for QOS
Yes
Yes
No
  User Experience Monitoring  
  •  
Session Performance
No
Custom via Log Analytics
  •  
Application level monitoring
Yes
No
No
  •  
Productive time
No
Yes
No
  Usage Analytics  
  •  
License Usage (hourly/daily/monthly/yearly)
Yes
Yes
Custom via Powershell
  •  
Sessions (hourly/daily/monthly/yearly)
Yes
Yes
Yes
  •  
Peak usage & Peak time analysis
Yes
Yes
Yes
  •  
Cost Control Recommendations
Yes
Partially Available
No
  •  
Region based analysis
No
Yes
Yes
  •  
Usage analysis
Yes
Yes
Yes
  Risk Analytics  
  •  
Abnormal behaviour detection
No
Yes
No
Support expand
0%
0%
0%
  Service Level  
  •  
SLA
Yes
0.999
99.5
  •  
Service credits
No
Yes
No
  Support  
  •  
Availability hours & Level
Yes
24/7/365
24x7
  •  
Languages supported
No
English
Multi Lingual
  •  
Support capabilities offered
Yes
Premium support
Yes
  •  
Migration toolset
Yes
No
No
  Documentation  
  •  
Support forum
No
support forum = my.nutanix.com
Yes
  •  
Developer Network
No
https://developer.fra.me
No
  •  
Knowledge Base
Yes
https://docs.frame.nutanix.com
Yes
  •  
Reference Architecture, Support documentation, Best Practice Guidance
Yes
https://docs.frame.nutanix.com
Yes
License & Billing expand
0%
0%
0%
  Full Solution Licensing [Control Plane (PaaS) + Workers (VMs)]  
  •  
Concurrent user subscription
N/A
Yes
No
  •  
Named user subscription
N/A
Yes
Yes
  •  
Any minimum commitment
N/A
5 users minimum for Enterprise
No minimum needed
  Control Plane (PaaS) only  
  •  
Named user subscription
Yes
Yes
Yes
  •  
Any minimum commitment
No
100 users minimum for Enterprise
No minimum needed
  BYOL  
  •  
BYO-Azure subscription
Yes
Yes
Yes
  •  
BYO-AWS subscription
Yes
Yes
No
  •  
Use vendor – Azure CSP subscription
No
Yes
Yes
  •  
Use vendor – AWS CSP subscription
No
Yes
No
  •  
BYO-RDS CAL
Yes
Yes
Only for Windows 2008R2/2012R2/2016/2019
  •  
BYO-EA (for vDesktops)
Yes
Yes
Yes
  •  
Use vendor – RDS SAL CSP
Yes
Yes
Only for Windows 2008R2/2012R2/2016/2019
  Metering models  
  •  
Full Stack Metered usage subscription model
N/A
Yes
Yes
  •  
Control plane Metered usage subscription model
N/A
Yes
Yes
  Metering  
  •  
Metering parameter
N/A
Per hour
All
  •  
Services measurement
Yes
Partially Available
Yes
  Miscellaneous  
  •  
Crediting system
N/A
Yes
No
  Pricing  
  •  
Control plane + Worker Pricing
Yes
https://www.nutanix.com/products/frame/pricing
https://azure.microsoft.com/en-au/pricing/calculator/?service=virtual-desktop#virtual-desktop4f3e3aec-e445-40c4-aa0c-9076bffe4742

Matrix Score

  •  
  •  
  • CloudJumper
  • Nutanix
  • Microsoft
  •  
  • 4 th
  • 3 rd
  • 5 th
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