Product : RightScale, RightScale/Current Enterprise, Enterprise
Feature : Approval workflow, Built-In Features, User Self-Service
Content Owner:  Ephraim Baron
Can be supported via ServiceNow integration
RightScale does not contain service management tooling built in. If you wish to hook into a service management tool (such as an ITIL based SM platform like ServiceNow) there is pre-made ServiceNow and RightScale integration, or you can create your own through RESTAPI calls to or from the platform.