Product : Citrix, Citrix Cloud/current version, Enterprise
Feature : SLA, Service Level, Support
Content Owner:  Ajay Walia
Summary
0.995
Details
At least 99.5% monthly uptime
The standard for critical resources in Citrix is to provide a goal RTO of 24 hours
and a goal RPO 1 hour.


https://docs.citrix.com/en-us/citrix-cloud/xenapp-and-xendesktopservice.html#service-level-goal
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