Product : Citrix, Citrix Cloud/current version, Enterprise
Feature : Availability hours & Level, Support, Support
Content Owner:  Ajay Walia
Summary
24/7/365
Details
24/7/365 technical support (available with bundled cost)
https://www.citrix.com/blogs/2018/05/03/head-in-the-clouds-meet-your-citrix-cloud-success-manager/
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