Product : DataCore, SSY [SDS]/10.0 PSP10, x86
Feature : Support Pricing Model, Pricing, General
Content Owner:  Herman Rutten
Capacity based (per TB)
Support is always provided on a premium (24x7) basis, including free updates. For a slightly higher support fee, Premier Plus Support can be selected. Premier Plus ensures 50% faster response times, incident priority, annual health-checks and free access to online trainings. Subscription-based licensing always includes Premier Plus Support.

More information about DataCores support policy can be found here: