Product : DataCore, SSY [SDS]/10.0 PSP9, x86
Feature : Support Pricing Model, Pricing, General
Content Owner:  Herman Rutten
Summary
Capacity based (per TB)
Details
Support is always provided on a premium (24x7) basis, including free updates. For a slightly higher support fee, Premier Plus Support can be selected. Premier Plus ensures 50% faster response times, incident priority, annual health-checks and free access to online trainings. Subscription-based licensing always includes Premier Plus Support.

More information about DataCores support policy can be found here:
http://datacore.custhelp.com/app/answers/detail/a_id/1270/~/what-is-datacores-support-policy-for-its-products