With regard to PowerFlex as a software-only offering (SDS), EMC does not offer call-home for the entire solution. This means storage software support (PowerFlex ECS) and server hardware support are separate.
During PowerFlex installation, depending on the operating system, either the PowerFlex Installation Manager (IM) web client or the PowerFlex VMware Deployment Wizard can be used to configure the Call Home feature, which controls the alert severity threshold used for alert reporting.
VxFlex OS 3.0.1 introduces email alerting using a customer based smtp email server alternative to the
standard (E)SRS service.