With regard to VxFlex OS as a software-only offering (SDS), EMC does not offer call-home for the entire solution. This means storage software support (VxFlex OS ECS) and server hardware support are separate.
During VxFlex OS installation, depending on the operating system, either the VxFlex OS Installation Manager (IM) web client or the VxFlex OS VMware Deployment Wizard can be used to configure the Call Home feature, which controls the alert severity threshold used for alert reporting.
VxFlex OS 3.0.1 introduces email alerting using a customer based smtp email server alternative to the
standard (E)SRS service.