Product : NetApp, NetApp HCI [HCI]/1.4, x86
Feature : Support Pricing Model, Pricing, General
Content Owner:  Herman Rutten
Summary
Per Node
Details
With regards to NetApp HCI there are three support offerings:
- SupportEdge Standard
- SupportEdge Premium
- SupportEdge Secure for Government (onsite and parts delivery)

All three options include hardware support (both compute and storage), software support, VMware support, upgrades and patch entitlement, access to NetApp Support site assets and the Knowledge Base, and full access to the HCI Technical Support team.

SupportEdge Standard:
- Next-Business-Day (NBD) hardware replacement.

SupportEdge Premium:
- 4-Hour hardware replacement
- Priority placement in the technical support queuing system

Customers may call VMware directly or call NetApp Technical Support when it comes to VMware-specific support questions.