NetApps call-home function is called "Active IQ" and is fully integrated into the platform. The feature is configured automatically during NetApp HCI installation. NetApp HCI telemetry is dispatched to both vCenter and Active IQ.
Active IQ is a proactive and preventative service that continuously monitors and evaluates the health of a customer’s hyperconverged infrastructure.
Active IQ is a basic support service and is included with every support plan.