Product : Nutanix, ECP [HCI]/5.11, Pro
Feature : Support Pricing Model, Pricing, General
Content Owner:  Herman Rutten
Summary
Per Node
Details
Subscriptions: Basic, Production, Mission Critical

Most notable differences:
- Basic offers 8x5 support, Production and Mission Critical offer 24x7 support.
- Basic and Production target 2/4/8 hours response times depending severity level, whereas Mission Critical targets 1/2/4 hours reponse times.
- Basic and Production provide Next Business Day hardware replacement, whereas Mission Critical provides 4 Hour hardware replacement.
- Mission Critical exclusively offers direct routing to senior level engineers.