Most notable differences:
- Basic offers 8x5 support, Production and Mission Critical offer 24x7 support.
- Basic and Production target 2/4/8 hours response times depending severity level, whereas Mission Critical targets 1/2/4 hours reponse times.
- Basic and Production provide Next Business Day hardware replacement, whereas Mission Critical provides 4 Hour hardware replacement.
- Mission Critical exclusively offers direct routing to senior level engineers.