Product : Pivot3, Acuity [HCI]/10.6.1, Datacenter
Feature : Support Pricing Model, Pricing, General
Content Owner:  Herman Rutten
Summary
Per Node
Details
Software support is mandatory at initial purchase and available in 1-, 3-, and 5-year increments.

Support Offerings:
7 day x 24 hour phone | parts onsite/same day
7 day x 24 hour phone | parts next business day
5 day x 9 hour phone | parts next business day

Pivot3 Proactive Diagnostics is an optional service that when enabled, provides:
- Actionable alerts and notifications
- Integrated phone-home telemetry.
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