Each appliance comes with 1 year ScaleCare Premium Support that consists of:
- 24x7x365 by telephone (US and Europe)
- 2 hour response time for critical issues
- Live chat, email support, and general phone on Mo-Fr 8AM-8PM EDST.
- Next Business Day (NBD) delivery of hardware replacement parts
ScaleCare Premium Support also provides remote installation services on the initial deployment of ScaleComputing HC3 clusters.
In june 2018 Scale Computing introduced an Managed Service Providers (MSP) Program that offers these organizations a price-per node, per-month, OpEx subscription license.