Product : StarWind, HCA [HCI]/13279, x86
Feature : Support Pricing Model, Pricing, General
Content Owner:  Herman Rutten
Per Node (included)
StarWind ProActive Support is included with every HCA node that is acquired.
StarWind ProActive Support monitors the cluster health 24x7x365.

With the intial purchase, StarWind HCA comes with ProActive Support for a period of 3 years. There are options to get 5 and 7 years support. In terms of part replacement within the support contract both Next Busines Day (NBD) and 4 Hour options are available.