Product : StorPool, StorPool [SDS]/19.01, x86
Feature : Call-Home Function, Support, Management
Content Owner:  Herman Rutten
StorPool has live monitoring enabled on StorPool Distributed Storage (StorPool) production clusters. StorPool reacts proactively on incidents to prevent issues. For example, if StorPool detects a drive failure or latency peaks, the impacted end-user organization is alerted or StorPool can step in to tackle the issue before it escalates. For end-user organizations that do not want StorPool to have full access to their clusters, StorPool aligns with these organizations and schedules updates and troubleshoots when there is an open support ticket.